Terms of Service
Understanding our commitment to your pets and our bespoke artistic process. We've kept it clear because we value yours and your pet's trust.
Read AgreementLast Updated: October 2023
Our Agreement
Welcome to [[COMPANY_NAME]]. By booking our grooming services or purchasing our custom calligraphy tools, you're agreeing to these terms. We aren't fans of small print either, so we've tried to be as direct as possible.
Ever wondered why legal text is so dry? We believe in transparency. These terms ensure that our New York studio remains a safe, creative space for every furry client and artist alike.
Cancellations
- Appointments must be cancelled 24 hours in advance.
- Late cancellations incur a 50% service fee.
- "No-shows" are billed at full service price.
Custom Commissions
All bespoke calligraphy items and engraved grooming tools are final sale. We're crafting these specifically for you, right here in 11378.
// XXX: update lead times for holiday season commissions
Pet Health and Safety
Your pet's well-being is our primary directive. We require all clients to be up-to-date on vaccinations including Rabies and Distemper. Our groomers reserve the right to stop a session if a pet becomes overly stressed or aggressive. It's about safety, not speed.
"Our pets aren't just clients; they're the canvas and the inspiration for everything we do at [[COMPANY_NAME]]."
Product Returns
Non-customized accessories can be returned within 14 days of purchase. They must be in original, unused condition. Shipping costs for returns are the responsibility of the customer. We're a boutique studio, not a giant warehouse, so thank you for understanding our limits.
Have questions? Drop us a line at [email protected].